Terms of Service

ThiranERP provides business management and Enterprise Resource Planning (ERP) software designed to help businesses manage their day-to-day operations through an integrated platform.

ThiranERP offers software modules and packages that may include Procurement, Inventory, CRM, Sales, Production, Quality, Finance, Service, HR, Gate Management, and other business functions, depending on the package purchased.

The features and modules available to a customer are determined by the applicable product package, quotation, invoice, order, or other written agreement.

ThiranERP products may be offered under a one-time purchase model.

For example, ThiranERP may offer:

• Procurement & Inventory System — ₹4,999
• ThiranERP 10-Module Business Suite — ₹24,999

The prices, modules, features, and applicable taxes may be changed from time to time.

A one-time purchase provides the customer with the software license rights specified for the purchased product or package.

A one-time purchase does not automatically include unlimited customization, additional development, unlimited implementation services, third-party integrations, infrastructure, hosting, or other services unless specifically stated in writing.

Where a customer-specific quotation, proposal, invoice, or agreement contains different commercial terms, those terms will apply to that transaction.

Subject to payment of the applicable purchase price and compliance with these Terms, ThiranERP grants the customer a limited, non-exclusive, non-transferable license to use the purchased software for its internal business operations.

The software license does not transfer ownership of the software, source code, architecture, database structure, documentation, trademarks, or other intellectual property to the customer unless expressly agreed in writing.

The customer may not sell, sublicense, rent, lease, redistribute, or commercially resell the ThiranERP software unless expressly authorized by ThiranERP in writing.

ThiranERP is designed to support self-hosted deployment, allowing customers to operate the software on infrastructure controlled by the customer or its designated hosting provider.

For a self-hosted installation, the customer is generally responsible for:

• Server or hosting infrastructure
• Operating system
• Network configuration
• Firewall and security configuration
• Database and infrastructure security
• User access management
• Regular data backups
• Disaster recovery
• Data retention
• Internet connectivity
• Third-party hosting and infrastructure charges

Unless otherwise agreed in writing, ThiranERP is not responsible for failures resulting from the customer's infrastructure, hosting provider, operating system, network, third-party services, unauthorized modifications, or inadequate backup procedures.

The customer retains ownership of the business data entered into and stored within its ThiranERP installation.

ThiranERP does not claim ownership of the customer's business, operational, financial, employee, inventory, customer, supplier, or other business data.

For self-hosted deployments, customer data generally remains within the customer's infrastructure or hosting environment.

The customer is responsible for maintaining appropriate security controls, user permissions, and backups for its data.

Where implementation or deployment services are purchased, the scope of such services will be based on the applicable quotation, proposal, statement of work, or written agreement.

Implementation services may include, where specifically agreed:

• Software installation
• Initial configuration
• User setup
• Business configuration
• Data import assistance
• Standard workflow configuration
• User training
• Deployment assistance

Any services outside the agreed implementation scope may be charged separately.

ThiranERP provides standard functionality as part of the applicable product or module package.

Any customization requested by the customer will be charged additionally, unless the customization is expressly included in the applicable quotation or agreement.

Customization may include, but is not limited to:

• Changes to existing workflows
• New or modified screens
• Custom fields
• Custom reports
• Custom dashboards
• Business-specific calculations
• Changes to standard functionality
• New modules or features
• Third-party integrations
• API development or integration
• Custom document formats
• Customer-specific automation

The scope, estimated effort, timeline, and applicable charges for customization will be communicated separately and may require customer approval before development begins.

Unless otherwise agreed in writing, payment for customization does not transfer ownership of ThiranERP's underlying software, source code, framework, or proprietary technology to the customer.

ThiranERP may release software updates, bug fixes, security improvements, feature enhancements, and new versions from time to time.

The availability and scope of updates may depend on the applicable product and commercial arrangement.

Updates may require changes to customer-specific customizations or third-party integrations. Such changes may be treated as additional customization work where applicable.

Technical support will be provided according to the support terms applicable to the customer's purchase or service agreement.

Support may include assistance relating to:

• Standard product functionality
• Product usage
• Configuration guidance
• Installation-related issues, where applicable
• Troubleshooting identified software defects

Unless specifically agreed otherwise, support does not automatically include:

• Custom development
• New features
• Extensive data correction
• Data recovery
• Third-party software support
• Infrastructure administration
• Server management
• Network administration
• Issues caused by unauthorized modifications

Additional services may be charged separately.

The customer is responsible for:

• Providing accurate information required for implementation.
• Maintaining appropriate user accounts and access controls.
• Protecting usernames, passwords, and other credentials.
• Maintaining regular backups of business data.
• Maintaining its hosting and server infrastructure.
• Reviewing and validating business data and configurations.
• Ensuring appropriate security of its deployment.
• Complying with applicable laws and regulations relating to its business.
• Ensuring that its use of the software does not violate third-party rights or applicable law.

ThiranERP is a business management software platform intended to assist organizations in managing their operations.

The customer is responsible for reviewing and validating data, configurations, calculations, reports, tax settings, accounting information, inventory information, and other outputs generated by the software before relying on them for significant business, financial, tax, legal, statutory, or operational decisions.

ThiranERP does not replace the customer's professional advisors or internal decision-making processes.

The customer remains responsible for configuring and using the software in accordance with the laws and regulations applicable to its business.

The customer must not:

• Use the software for unlawful purposes.
• Attempt to gain unauthorized access to the software or related systems.
• Circumvent software license restrictions or technical protections.
• Redistribute, sublicense, rent, lease, or resell the software without written authorization.
• Copy proprietary components except where permitted by applicable law.
• Reverse engineer, decompile, or disassemble the software except to the extent such restriction is prohibited by applicable law.
• Remove proprietary notices or trademarks.
• Use the software to infringe the intellectual property or other rights of third parties.
• Use the software in a manner that may compromise the security or availability of ThiranERP systems or other users.

All intellectual property rights relating to ThiranERP, including but not limited to:

• Software
• Source code
• Architecture
• Database structure
• User interface design
• Documentation
• Website content
• Graphics
• Logos
• Trademarks
• Product names
• Proprietary technology

remain the property of ThiranERP or its respective licensors unless expressly transferred in writing.

Purchasing or using ThiranERP does not transfer ownership of such intellectual property to the customer.

ThiranERP may use or interact with third-party software, libraries, APIs, payment services, hosting services, integrations, or other third-party technologies.

Such third-party services may be subject to their own terms and policies.

ThiranERP is not responsible for interruptions, changes, failures, or limitations of third-party services outside our reasonable control.

Open-source components, where applicable, remain subject to their respective open-source licenses.

Prices displayed on the ThiranERP website or communicated by ThiranERP may change from time to time.

Applicable taxes, infrastructure costs, third-party service charges, implementation charges, customization charges, travel expenses, or other additional services may be charged separately unless expressly stated otherwise.

The commercial terms contained in a customer-specific quotation, invoice, proposal, or agreement will prevail over general website pricing information for that transaction.

Refund eligibility and cancellation terms will depend on the applicable product, quotation, invoice, order, or agreement.

Where a customer-specific written agreement contains specific refund or cancellation provisions, those provisions will apply to the relevant transaction.

Unless otherwise agreed in writing, fees paid for completed implementation, customization, development, professional services, or other services already performed may not be refundable.

To the maximum extent permitted by applicable law, ThiranERP software and website services are provided on an "as is" and "as available" basis, subject to any express warranty specifically provided in a written agreement.

ThiranERP does not warrant that:

• The software will operate without interruption.
• The software will be completely free from defects.
• Every feature will meet every customer's specific business requirement.
• The software will be compatible with every third-party system or infrastructure environment.
• Website content will always be complete, current, or error-free.

Nothing in these Terms excludes any right or protection that cannot legally be excluded under applicable law.

To the maximum extent permitted by applicable law, ThiranERP shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data arising from the use of or inability to use the software or services.

Where legally permissible, ThiranERP's aggregate liability arising from a particular purchase or service engagement shall not exceed the amount actually paid to ThiranERP for the specific product or service giving rise to the claim.

This limitation does not apply to liabilities that cannot legally be limited or excluded under applicable law.

For self-hosted deployments, the customer is responsible for maintaining regular and appropriate backups of its business data and application environment.

ThiranERP shall not be responsible for loss or corruption of customer data resulting from:

• Failure to maintain backups
• Hardware failure
• Hosting failure
• Operating system failure
• Database failure
• Accidental deletion
• Unauthorized access
• Customer configuration changes
• Third-party infrastructure failure
• Unauthorized software modifications
• Events outside ThiranERP's reasonable control

Where data recovery or backup assistance is requested as an additional service, applicable charges may apply.

ThiranERP shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, fire, flood, war, civil unrest, government actions, infrastructure failures, telecommunications failures, widespread cyber incidents, pandemics, power failures, or other events beyond reasonable control.

Where ThiranERP receives confidential business or technical information from a customer in connection with a project or service, we will take reasonable measures to maintain the confidentiality of such information.

Specific confidentiality obligations may be governed by a separate Non-Disclosure Agreement (NDA) or other written agreement between the parties.

ThiranERP may suspend or terminate applicable services or license rights where reasonably necessary due to:

• Material breach of these Terms.
• Unauthorized use or distribution of the software.
• Non-payment of applicable fees.
• Fraudulent or unlawful activity.
• Security risks or threats.
• Other circumstances permitted under the applicable agreement.

For self-hosted software that has been validly purchased and paid for, termination or suspension of support or other services does not automatically grant ThiranERP the right to access, delete, or control the customer's business data or infrastructure.

Termination does not release either party from obligations that accrued before termination.

ThiranERP may update these Terms from time to time to reflect changes in its products, services, business practices, or applicable legal requirements.

The updated version will be published on this website with a revised "Last Updated" date.

For existing customers, the terms of a customer-specific written agreement will continue to apply to the extent specified in that agreement.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any dispute-resolution or arbitration provision contained in a separate written agreement, disputes arising from these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction at [City, Tamil Nadu, India].

These Terms govern the general use of the ThiranERP website, software, and services.

Where a customer has entered into a separate quotation, proposal, invoice, software license agreement, service agreement, statement of work, or other written contract with ThiranERP, the terms of that specific agreement shall govern the relevant transaction in the event of any conflict.

For questions regarding these Terms, please contact us: